Our client is a leading provider of services across London to vulnerable adults who are experiencing difficulties with regard to housing, substance misuse, mental health and have complex needs.
We are urgently seeking a Service Manager to ensure service delivery of supported accommodation for adults with complex needs, all of whom have been homeless.
The service consists of 7 accommodation units, each unit is for people with different needs, but all have been homeless. The purpose is to provide safe, supportive environments to prepare people to move into independent accommodation.
The service works very closely with statutory and community based providers and with the landlords of the units to whom they manage the property.
The ideal candidate must be experienced at a high level of dealing with requirements of The Care Quality Commission.
• Ensuring Health and Safety across a number of sites is well managed
• Ensure processes for referrals, managing void properties, collection of rents and personal charges are well managed
• Providing good quality, welcoming accommodation for residents
• Recruiting, supporting and developing staff to provide effective support to vulnerable adults in supported accommodation.
• Internal performance reporting
• External returns of key performance indicators.
• Liaising with a range of stakeholders
• Managing People and Performance
• Being able to maintain safe, welcoming homes for people, including Health & Safety, Maintenance and repairs
• Understanding of how support can enable people to become independent
• Be able to communicate with a wide range of people
• Understanding of managing budgets
• Understanding of safeguarding
Relationship with people who use the service:
• Develop positive, hopeful and trusting relationships with people using services
• Hold the belief that people can make positive changes in their life and have the capacity to do so
• Focus on strengths, aspirations, resilience and empower the person to recognise and build on their qualities
• Be an active listener who develops a holistic understanding of people
• Make sure the person has control, choice and ownership of their decisions
• Be honest, transparent and be able to both challenge and inspire
• Empower people to take positive risks
• Be warm and empathic, whilst maintaining appropriate boundaries
Relationship with colleagues and external stakeholders :
• Hold colleagues and stakeholders in respectful positive regard, valuing their strengths and skills and providing constructive feedback and challenge where appropriate
• Communicate with openness and honesty, practicing active listening skills and being mindful of your behaviour and language in your interactions
• Encourage and welcome a diversity of viewpoints, recognising the different assets, knowledge and skills that others bring and understanding this is a partnership of equals
• Foster a team ethos by fulfilling your responsibilities, delivering your work on time, offering support to colleagues and stakeholders where appropriate and sharing your successes
• Bring the voice of people who use the service to the forefront of all our communication
• Develop a holistic knowledge of Hestia and be able to articulate the range of services the client offers to others
Relationship with self:
• Proactively develop your knowledge, experience and/or skills by seeking out training and other opportunities to learn
• Be reflective and open to constructive challenge, showing willingness to try new things and learn from mistakes
• To think innovatively and seek solutions
• To develop self – awareness. To use supervisions and other reflective practise opportunities to consider your strengths and weaknesses, thoughts, beliefs, and motivations
• To be mindful of your own wellbeing and seek support where needed
• To take pride in your work and take your responsibilities seriously
Relationship with people you line manage (if applicable):
• To role model proactive, positive behaviours and provide leadership
• To build a team culture that is committed to delivering excellent results and continuous improvement
• To build a positive, supportive and mutually respectful relationship with the people you line manage that fosters open, honest dialogue and trust
• To mentor, motivate and inspire, encouraging those you line manage to step up and take responsibility, grow their careers and develop new skills
• To provide those you line manage with opportunities for reflection and peer support, for example in team meetings, supervisions and informal catch ups
• To be mindful of the wellbeing of those you line manage, regularly taking time to check in and engage with the person
This is an exciting opportunity to join a well respected organisation.
There could be a degree of flexibility on the hourly rate depending on experience.
To apply for this job please complete the following form: