Deputy Manager – Academic / Administration Services

Deputy Manager – Academic / Administration Services

Full time: 35 hrs (Mon-Fri)

Immediate Start

FTC – until March 2023

South West London

£17.50 p/hr PAYE, Umbrella available

Our client is looking for an administration team manager preferably with experience in the Higher Education sector.

As Deputy Manager for Academic Services, you will help to manage the administration of academic programmes, support delivery of key processes through the full student cycle, support key planning activities within the university, manage the operational workload of the programme administration team and commission support from central services

You will be driven by the desire to provide great service and to continually review and improve systems. You will love learning, enjoy a challenge and be resilient. You should also be a great collaborator and respected team leader.

Responsibilities: 

1. To assist the Academic Services Manager in all matters relating to the interface with other areas of the University administration including reviewing the annual schedule of work for the Collaborative Programme Administrators and taking a pro-active approach to ensure that activities are planned and undertaken in a timely way.
2. To line manage, develop and support the Programme Administrators and co-ordinate with colleagues to ensure the effective delivery of administrative support for collaborative partnerships.
3. To support the Academic Services Manager in operational aspects of compliance and ensure that all School Office activity is fully co-ordinated with University systems and other areas of the University administration and across partnerships.
4. To provide excellent customer service, handling enquiries relating to academic programmes, maintaining in depth knowledge of the Academic Regulations and offering advice and guidance to staff, partners and students.
5. To ensure the provision of an effective first-line enquiries and support service for students, staff and external contacts through face-to-face, email and telephone communication, that also refers students to appropriate sources of support.
6. To assist the Academic Services Manager in providing information as required for the Senior Management team, the University and external organisations and Collaborative Partners including collating information, creating reports and managing databases.
7. To create an Annual operational calendar with reference to the University, School, external bodies / Collaborative Partners and central services calendars.
8. To provide support through professional servicing of boards and committee meetings within the School as required.
9. To oversee the purchase orders and travel arrangements for the School and to assist in monitoring budgets.
10. To assist the Academic Services Manager with administrative support for periodic quality reviews in the School and interface with collaborative partners.
11. To be an active citizen within the University willing to undertake and assist in University wide events such as Open Days and Graduation Ceremonies.

Requirements

1. Degree or equivalent qualification
2. Excellent Team and Operational Management Skills – demonstrable experience of managing or supporting the management of a team or department
3. Relevant experience working in Higher Education
4. Strong communication and relationship building skills
5. Trouble shooter; can respond calmly and effectively under pressure
6. Strong IT skills

You must have a DBS within 12 months or on the update to apply.