Head of Operations and Quality

By June 8, 2021
  • Full Time
  • Permanent
  • London

Head of Operations and Quality

North London

£40,000-£45,000 per annum


Our client is a longstanding business which has successfully trained and supported thousands of people to become professional practitioners in Childcare, Adult Care, Management, Business Admin & Sports, Health & Wellbeing in London and the Home Counties. They offer employers a personalised service to directly address training/recruitment needs established through consultation & the conduct of a detailed organisational needs analysis.


Job Purpose

The focus of the role is the strategic leadership and management of operational delivery, quality assurance and quality improvement across the business. This will be achieved through innovative approaches that set us aside from our competitors, are aligned to our values and lead to continuous quality improvement.


The Head of Operations and Quality will work as part of the Senior Management Team and closely with the Directors, with this in mind, one of the key success factors of the role is the ability to work as part of a team across departments to ensure strategic and tactical objectives are driven through the organisation.


Main Duties

The main duties for this role across key areas of the business to include:


Business Management and Performance:

  • Data, statistics, analysis – make effective use of available data, report and analysis to monitor and manage performance and drive improvements
  • Policy – take responsibility and ownership for the development and maintenance of polices
  • Processes and procedures – take responsibility and ownership for the development and maintenance of processes and procedures
  • Staffing ratios and plan – work with the Curriculum Lead and sales team to ensure caseloads are maintained
  • Staff training, development and CPD – take the lead on the development of the annual training plan
  • To manage and develop the staff qualifications and occupational competence matrix.
  • Health and safety, including COVID-19 – support the Managing Director (MD) to ensure health and safety and COVID-19 requirements are met
  • Develop strategic alliances and networking
  • To understand HR and employment law to ensure that policy and processes are adhered to.



  • People management and performance – take the leading role in driving effective 1-1s, annual appraisal and performance review
  • Curriculum – Oversee the curriculum design, development and implementation across all sectors and funding streams
  • Teaching, training, assessment, marking – ensure system are in place to monitor these key delivery activities to ensure blended learning takes place effectively.
  • Learner on-boarding – working with the CLs and sales team to ensure effective planning is in place
  • Additional Learning Needs (ALN – Drive the development of the organisations ALN strategy
  • Functional Skills Qualifications (FSQ) – work with the CLs and Learning Support Specialist


Quality Assurance

  • Awarding Organisation (AO) – Take the leading role with new centre and scheme approvals
  • IQA, standardisation, moderation, and appeals – Support the development of all IQA and standardisation.
  • Work with Assessment Organisations (EPAO) and End Point Assessment (EPA)
  • ESFA compliance – work closely with the Director of Corporate Services and Sales and the Data and Audit Administrator to ensure compliance.


Quality Improvement

  • To be an Equality, Diversity, and Inclusion (EDI) Champion
  • Ofsted, Deputy Nominee – To work very closely with the Managing Director in the capacity of Deputy Nominee.
  • Take the lead role in management and maintenance of the Matrix accreditation.
  • Safeguarding, The Prevent Duty, British Values, County Lines – To support the Managing Director and Designated Safeguarding Lead as required.
  • Customer complaints – support the Director of Corporate Services and Sales with investigations into complaints.
  • Innovation and Continuous Improvement – adopt an innovative approach to problem solving and new revenue generation.


Person Specification

The ideal candidate should have:

  • Extensive experience of Ofsted inspections and a good understanding of the EIF
  • Experience in developing and managing the Self-Assessment Report (SAR) and Quality Improving Plan (QIP)
  • Experience leading a providers’ Awarding Organisation centre
  • Ability to use data to drive team and individual performance.
  • Experience developing, implementing, and managing strategy.
  • Familiarity in leading and managing field/home based teams.
  • A proven track record of problem solving; results and solutions driven.
  • Highly effective communication skills; verbal, written and influencing techniques
  • Microsoft Office user, with good Excel skills
  • Leadership/ management qualification at level 3 or above
  • English and maths as a minimum GCSE grade C or equivalent
  • Internal Quality Assurer qualification.


Desirable Qualifications, Knowledge, Skills and Experience

  • A proven track record in the role of Ofsted Nominee, preferably under the EIF
  • Project management skills
  • Experience of holding the role of EQA.
  • A good understanding of the MIS and data requirements within a work-based learning environment, including PICS.
  • Experience of ESFA audit.
  • Senior management experience.
  • A leadership and/or management qualification at level 5 or higher.
  • Relevant teaching or training qualification.
  • Expert Microsoft user with advanced Excel skills


This role is subject to an enhanced DBS disclosure.

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Liesel Sharpe

About Liesel Sharpe