Programme Administrator

By May 11, 2022
  • Full Time
  • Temp/Ongoing
  • London

Programme Administrator  – (Education / Academic department)

Full time: Mon – Fri, 9am – 5pm

Immediate Start

Temp / on-going

South West London

£15 p/hr PAYE, Umbrella available

Our client, a London University based in a beautiful location, is looking for several administrators, preferably with experience in the Higher Education sector as you will be required to support the full academic student cycle including induction, enrolment, attendance, assessment and retention activities.

As well as strong administration skills, you will be front line responding to students, academic staff and external partners so excellent customer service skills are also essential.

Responsbilities: 

  1. To administer academic programmes (including those associated with collaborative partner delivery) with a consistent and robust approach whilst adhering to University Academic Regulations and processes.
  2. To provide excellent customer service, handling enquiries relating to academic programmes, maintainin in depth knowledge of the Academic Regulations and offering advice and guidance to staff and students.
  3. To assist in maintaining and archiving paper and electronic records as required, programme information, records of student assessment processes and records of Departmental meetings.
  4. To support validation processes for new or existing programmes and ongoing robust management of programmes by working closely with University central teams such as Registry, Allocator/ Timetabling and the Academic office.
  5. Develop an in depth knowledge of the academic regulations and to follow University policies and procedures within the Department and to provide pro-active management of academic programme processes.
  6. To take an active role in all aspects of the student cycle including pre-registration, enrolment and induction activities, attendance monitoring, assessment and retention activities.
  7. To co-ordinate programme assessment including producing the assessment calendar, submissions, production of gradesheets and servicing assessment Boards. Liaison with academics and key stakeholders ie. external examiners and collaborative partners if applicable
  8. To organise and service assessment Boards and Department meetings as required, including but not limited to, booking rooms, arranging catering, compiling agendas, generating and circulating papers, taking minutes, overseeing follow-up actions, and liaising with a range of staff across the University and externally as appropriate.
  9. To gather and disseminate information on request from the Academic Services Manager, Head of Academic Services, Academic Registrar, Head of Department and Programme Convenors.
  10. To process day-to-day financial requests including procurement of consumables, raising purchase orders, maintaining stock levels, arranging travel, processing staff travel claims and arranging internal payments to Departments.
  11. To be an active citizen within the University willing to undertake and assist in University wide events such as Open Days and Graduation Ceremonies.

Requirements

  • Degree or equivalent qualification
  • Experienced administrator
  • Experience and/or understanding of HE admin processes and student cycle
  • Confident with MS Office, and learning new systems
  • High level use of Excel to manage complex spreadsheets
  • Strong customer service & communication skills

You must have a DBS within 12 months or be on the update service to apply.

To apply for this job please complete the following form:

Initial Application

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Jo Brooks

About Jo Brooks